Last text update on 2-4 at 14.05 pm
We are deeply impressed by the many expressions of support from our guests to us personally as a family and to our company. We also receive many compliments about the way we deal with this situation. Thank you very much for that.
We will keep you as well as possible informed of developments. Below you can read the most current state of affairs.
The Corona virus (COVID-19) has now reached more than 120 countries and has a major impact on everyone’s lives.
To contain the corona virus in Spain and Mallorca strict measures are being taken. As of Sunday March 15, public life will be limited by a restraining order. The population and tourists must stay at home or in their hotels. People may leave their homes or hotels for travel to work, for departure to the airport or to run important errands (supermarket, pharmacy and doctor’s visit). This measure will be enforced by the police and the offense will be punished with fines. This measurements applies until April 13th, 2020. What happens next has not yet been announced and is uncertain. We are closely monitoring the developments.
Palma Airport is only open for necessary flights and for goods and our hotels are all closed.
To our great disappointment and due to this force majeure situation, we are unable to uphold a large number of reservations. We now cancel all trips with start date up to and including 30th of April.
The social and economic impact of the Coronavirus is enormous. As a seasonal organization, we are particularly affected by this situation. And of course many of our guests will also be affected, because their holidays cannot take place as planned.
To all guests with a start date of their trip from March 15th up to and including April 30th we offer two options:
- Free rebooking of your trip to a date later this year. There might be price differences which could be to your benefit or to your disadvantage. With every rebooking we will talk to the hotel and make sure that any additional cost can be limited. For maximum flexibility, we are extending our autumn season this year to the period from August 28 to November 22.
- Compensation in the form of a “Coronavoucher” for 100% of the travel sum paid to us (flight, arrangement, rental bicycle, group tickets). The Coronavoucher – an initiative of the industry association ANVR and the guarantee fund SGR – was created to offer travelers adequate compensation and to enable travel organizations to survive this phase. This voucher is valid for bookings within 12 months after issue (the travel date may fall outside this period) and for all our travel products such as packages, bicycle rental and airline tickets. Trips booked with this voucher are covered by the SGR guarantee scheme.
We will not cancel trips from May 1, because we hope that they can continue as much as possible. In some European countries, restrictions already apply after 1 May. We follow the advice of ANVR and inform you as soon as possible if this changes.
We use the emailadress firstname.lastname@example.org to communicatie with our guests about this matter.We will do our best to process rebookings and send the vouchers as soon as possible. Keep in mind that this can take a while because of the large number of requests.
Was your cycling holiday planned with a start date between March 15 and April 30? And haven’t you received an email yet? Then perhaps something technically went wrong. Send us an email via email@example.com and we will be happy to help you.
Stay healthy and hopefully we see eachother soon on Mallorca.
Tiny, Fred268km, Letizia and Jetse
* More information about the Corona Voucher:
The current Corona crisis has a magnitude and an economic impact that has not yet occurred in post-war history. The travel industry is one of the hardest hit, because currently no trips can take place and there are hardly any trips booked. This poses enormous financial problems to the travel industry. Many costs have already been paid in advance, such as e.g. flights and hotels, and in our case e.g. also bicycles and clothing.
Normally, if your travel organization cancels your trip, you will get a refund. The law that protects you as a traveler is in this situations impossible to follow for travel organizations. There is no money to refund the canceled trips now. If travelers would now claim their money, travel organizations would fall over, employees would be on the street and many guests would be harmed.
As a solution to this impasse, guarantee fund SGR and travel industry organization ANVR have taken the initiative to introduce the Corona voucher. This voucher ensures that the traveler is not duped. After all, he retains the right to a future trip, to the value of the paid travel sum. On the other hand, the voucher prevents travel companies from falling over by the obligation to repay all booked trips. Due to its great social importance, the Corona voucher has received approval from the Ministry of Economic Affairs and from the regulator ACM, the Authority for Consumers and Markets.
With progressive insight and in consultation with the ANVR, we have decided not to pass on the previously announced administration costs upon handing in the Corona voucher to the guest. This means, as our guest, you retain the right to 100% of your paid travel sum. Moreover, because the value of the voucher falls under the cover of the SGR, your money is guaranteed for you as a traveler – Guarantee fund SGR pays for your trip or refunds your money should we as an organization go bankrupt.